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Returns & Exchanges
Our return policy is as stated:
If your order is damaged in shipping you have 2 weeks to return it, but must call or email us immediately.
If it is a mistake on our part you need to call or email us immediately and we will explain to you what to do after that.
In order to make a return to us, contact us via email at weborders1@cigarettetobacco.com
, or you can call us
(Toll Free): 1-877-989-9458 , making sure to include identification of the item you purchased, including the order number and date.
Ordering
Online Orders
We only accept credit cards as payment for online purchases (Visa, MasterCard and Discover).
Please remember to include your phone number (in case we have any questions).
Backorders
Backorders If your item is not in stock, we will back order for you.
We will contact you if your order will need to be delayed for more than a few days.
Of course, with any back order item, we can not make any guarantees that the item continues to be available.
If any item you order has become unavailable, we will either, in our discretion, substitute and send you a substantially similar item or seek to notify you that the particular item is no longer available.
Phone
Call toll free 1-877-989-9458.
Please have your complete order number, credit card account number, and card expiration date ready when you call.
Taxes
Our business is operated from North Carolina.
All orders which are to be shipped within North Carolina will automatically show sales tax in the total which is figured at 7.00%.
If you are located outside of North Carolina and any sales taxes are applicable to your purchase, the tax amounts will be charged to you as a condition to shipment.
All other orders are sales tax free.
Postage & Handling
Standard
We ship most orders within 2 business days. If an item in your order is temporarily back-ordered, we will email you to notify you of the delay.
U.S. Priority Mail (allow 2-5 business days).
UPS Ground (allow 5-7 business days).
Priority
For an extra charge and quicker delivery (allow 2-5 days) we will ship your order by USPS Priority Mail.. ALL Alaska, Hawaii, Oklahoma, Maine, Arizona, Montana, Washington and P.O. Box orders must be shipped U.S. Priority Mail.. See the "Shipping & Handling" box on the Order Form below.
IMPORTANT - Shipping & Handling Clarification
Shipping and handling charges reflected in the S&H table of our Catalog are for USA sales, and are based on estimates as close to actual costs as possible.
We will never increase the S&H charge to our customer.
As you may know, S&H additional costs which contribute to S&H charges include insurance, packing material and labor. We pay extra for insurance on all packages over $100. This insurance cost is particularly significant on any order that requires shipment via U.S. Priority Mail (e.g., Alaska and Hawaii).
Effective April 1, 2009
| Order Amount |
UPS Standard |
USPS Priority
(All AK, HI, OK, ME, AZ, MT & WA) |
| $ 0 - $99.99 |
$8.95 |
$8.95 |
| $ 100.00 - $200.00 |
$12.00 |
$18.00 |
| $ 200.00 - UP |
$20.00 |
$30.00 |
Alaska (AK), Hawaii (HI), Oklahoma (OK), Maine (ME), Arizona (AZ), Montana (MT), Washington (WA) and all P.O. Box Orders Ship at Priority Rates
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